MS Security Engineer (L2)
Tasks
- Audit tickets for quality
- Coordinate service restoration within SLAs
- Escalate incidents to Centers of Excellence
- Execute operational tasks and maintenance
- Implement monitoring for client infrastructure
- Investigate technical incidents and problems
- Log and execute change requests
- Perform shift handover ticket prioritization
- Proactively monitor client infrastructure
- Resolve medium complexity incidents
- Review client requests and tickets
- Support disaster recovery tasks
- Update tickets with actions taken
Perks/Benefits
- N/A
Skills/Tech-stack
Change Management | Cisco Nexus | Firewalls | Fortinet | Incident Management | Monitoring | Networking | Palo Alto | Problem Management | Risk Mitigation | Routing | SSL-VPN | Service Level | Service Level Agreements | Ticketing
Education
N/A
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