Technical Support Engineer, Focused Services, NGFW

Plano, TX

USD 88K-143K Mid-level Full Time

@ P...

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Found 22d ago

Tasks

Analyze packet traces
Collaborate with engineering on defects
Contribute to internal knowledge base
Diagnose post sales technical issues
Document findings in ticketing system
File bug reports
Manage support cases from initiation to resolution
Perform root cause analysis
Provide on-call support
Simulate customer network topologies in lab environment
Troubleshoot networking and security problems
Use AI powered diagnostic utilities
Verify configurations

Perks/Benefits

Skills/Tech-stack

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Technical Support Engineer, Focused Services, NGFW

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