Customer Support Specialist

Tasks

• Analyze issues impact and resolve or escalate tickets
• Develop product expertise
• Identify support request trends
• Maintain customer satisfaction
• Provide support via chat and email
• Provide technical support to customers

Perks/Benefits

• Flexible paid time off
• Laptop reimbursement
• Ongoing training and development
• Remote work flexibility

Skills/Tech-stack

AWS | Azure | Intercom | Linux | MacOS | PostgreSQL | Ticketing | Windows