Systems Engineer, Field Services
Tasks
- Author technical runbooks and diagnostic workflows
- Deliver training for field technicians and support staff
- Design and implement operational enhancements
- Execute staged software and firmware rollouts
- Lead tier 3 incident escalations
- Monitor deployments and respond to regressions
- Oversee production activation of installed units
- Perform root cause analysis for hardware software firmware and network failures
- Translate field feedback into engineering improvements
Perks/Benefits
Skills/Tech-stack
Cause analysis | Continuous Improvement | Firmware Troubleshooting | Google Sheets | Hardware Troubleshooting | Jira | Linux | Microsoft Excel | Network Troubleshooting | Root Cause Analysis | Root cause | Smartsheet | Software Troubleshooting | Windows
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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