1007 | Technical Support Engineer
Tasks
- Accelerate investigations via live calls
- Act as incident commander
- Answer technical questions
- Collaborate on process improvements
- Collect customer feedback
- Create automation workflows
- Create support knowledge base articles
- Handle concurrent support issues
- Maintain status page updates
- Provide customer technical support
- Respond within SLAs
- Troubleshoot logs for root cause
- Troubleshoot platform issues
Perks/Benefits
- N/A
Skills/Tech-stack
API | AWS | Authentication | Azure | CSS | Database technologies | Embeddings | GCP | GRPC | GraphQL | HAR files | Incident Management | JavaScript | LLMs | OAuth | Postman | Prompt engineering | REST | SAML | Vector Databases
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