Customer Success Manager

Tasks

• Assess customer risks and mitigate issues
• Conduct quarterly business reviews
• Coordinate with Sales R and D and CS Engineering
• Develop customer success plans
• Drive customer loyalty
• Handle customer escalations
• Identify expansion opportunities
• Lead onboarding support
• Manage customer adoption
• Partner with Sales for account transition

Perks/Benefits

• Medical, dental, and vision coverage
• Paid parental leave
• Paid time off
• Retirement plans
• Support for community involvement

Skills/Tech-stack

Account Management | Business acumen | Business review | Customer Success | Cybersecurity | Executive Communication | Project Management | Quarterly Business Review | Renewal management | Risk Assessment | SaaS | Stakeholder management