Systems Administrator / Service Desk
US-MD-Columbia1-Alex (MD059), United States
USD 110K-125K Mid-level Full Time
Tasks
- Collaborate on enterprise deployments
- Create and maintain technical documentation
- Diagnose customer issues and initiate repairs
- Document recurring problems and preventive actions
- Install and troubleshoot endpoints and peripherals
- Install configure and maintain system wide software
- Maintain multi-user computer systems
- Monitor system resources
- Perform system security administration
- Provide Tier 1 support
- Provide backup and recovery support
- Provide tier 2 support
- Recommend hardware and software purchases
- Support Windows and Linux IT systems
- Track incidents and analyze trends using ticketing system
Perks/Benefits
- 401k matching
- Disability insurance
- Educational reimbursement
- Employee stock purchase plan
- Holidays
- Life insurance
- Paid time off
- Parental leave
- Pet insurance
Skills/Tech-stack
Access Control | Account provisioning | Active Directory | Backup & Recovery | CPU Monitoring | Desktop infrastructure | Disk Management | Jira | Linux | Memory Monitoring | Network Troubleshooting | Performance Tuning | Server Deployment | ServiceNow | System Imaging | System Performance | System performance tuning | VMware | Virtual Desktop | Virtual Desktop Infrastructure | Windows server | Workstation deployment
Education
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