Enterprise Customer Success Manager
Tasks
- Collaborate with Sales and Professional Services
- Conduct quarterly business reviews
- Define success criteria
- Develop success plans
- Drive product adoption
- Ensure SLA compliance
- Identify cross-sell opportunities
- Identify upsell opportunities
- Manage customer renewals
- Mitigate at risk account churn
- Monitor support tickets
- Onboard customers
- Serve as trusted security advisor
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Active Directory | Azure | Azure Active Directory | Business review | Cloud Computing | Cloud platform | Contract renewal | Cross-sell | Customer Relationship Management | Customer Success | Customer relationship | Database Administration | DevOps | GCP | Google Cloud | Google Cloud Platform | IAM | Identity Management | Key Performance Indicators | LDAP | Linux | Performance indicators | Quarterly Business Review | Relationship Management | SIEM | Scripting | Security Management | Service Level | Service Level Agreements | Unix | Upsell | Windows | Windows Administration
Education
N/A
Regions
Countries
States
Cities
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