Head of AI & Data Platform DevSecOps
GH Office: Chennai, India (Keppel)
INR 1500K-5199K (estimate) Executive-level Full Time
Tasks
- Build knowledge base and SOPs
- Coordinate L3 escalations to engineering
- Coordinate onboarding of new AI and Data solutions into support
- Define governance model with SLAs OLAs KPIs
- Deliver support tooling and automation
- Design incident management processes
- Develop remediation plans and preventive controls
- Drive incident resolution aligned to SLAs
- Establish AI and Data Platform DevSecOps operating model
- Lead incident triage and severity classification
- Manage intake model for support handoff
- Perform root cause analysis
- Track defects and enhancements closed loop
Perks/Benefits
Skills/Tech-stack
API Development | Alerting | Angular | Automation | Cause analysis | DevSecOps | Governance | Incident Management | Java | Jira | KPIs | Knowledge Management | MLOps | Model Monitoring | Monitoring | OLAs | Problem Management | Prompt engineering | Python | RAG | React | Retrieval optimization | Root Cause Analysis | Root cause | SLAs | ServiceNow | Ticketing | Vector Databases
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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