Systems Administrator
Dahlgren, VA, United States
USD 95K-130K (estimate) Mid-level Full Time
Tasks
- Assist users with account creation requests
- Audit JWICS hardware assets
- Configure email
- Coordinate repair return and replacement of secure terminal equipment
- Disseminate outage updates to local workforce
- Ensure compliance with acceptable use policies
- Ensure compliance with physical security standards
- Escalate unresolved issues to Service Desk
- Log incidents and service requests in ITSM tool
- Maintain accountability of network equipment
- Map printers
- Map secure network drives
- Perform initial hardware troubleshooting
- Perform initial software connectivity troubleshooting
- Perform password resets
- Provide basic user orientation
- Provide desktop support
- Provide diagnostic logs and user details
- Provide ticket status updates to users
- Report hardware tampering
- Report suspected security anomalies
- Report unauthorized access attempts
- Serve as local authoritative voice during enterprise outages
- Track escalated ticket status
- Troubleshoot token and PKI credentials
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | DOD Networking | Email configuration | ITSM | Information Assurance | JWICS | LAN/WAN | Linux | Network drives | Networking | PKI | Printers | Secure KVM | Security accreditation | Security policies | ServiceNow | Token | Top Secret | Top Secret SCI | Windows
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
Roles
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