Technical Program Manager, Incident Response
Tasks
- Build real time situational awareness tooling
- Communicate incident status to customer success teams
- Communicate incident status to executives
- Communicate incident status to legal teams
- Conduct tabletop exercises
- Coordinate on call operations
- Coordinate reliability incidents
- Coordinate security incidents
- Design incident management processes
- Improve incident readiness
- Lead post-incident reviews
- Maintain incident runbooks
- Manage incident escalation frameworks
- Perform incident triage
- Track remediation follow up items
Perks/Benefits
- N/A
Skills/Tech-stack
Call Management | Cloud infrastructure | Distributed Systems | Escalation management | Incident Management | Incident Response | Incident review | On-Call | On-call Management | Post-incident review | Program Management | Remediation Tracking | Runbooks | SaaS | Security Incident Management | Security concepts | Security incident | Tabletop Exercises | Technical program management | Threat detection
Education
N/A
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