Technical Support Engineer - EMEA
Germany - Remote; United Kingdom - Remote
R
EUR 81K-96K Mid-level Full Time
Tasks
- Communicate with customers
- Document issues and create Knowledge Base content
- Engage in continuous learning and improvement
- Escalate issues to engineering
- Investigate and reproduce complex problems
- Participate in on-call support
- Prioritize and manage support queue
- Report bugs and feature requests
- Share knowledge and teach colleagues
- Troubleshoot customer issues
Perks/Benefits
Skills/Tech-stack
AWS | Azure | CI/CD | Cloud Platforms | Communication skills | Containerization | Customer support | DevOps | Docker | GCP | GitHub | Helm Charts | Kubernetes | Linux | Open Source | Security Frameworks | Terraform | Vulnerability scanning
Education
N/A
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