ITSM Incident Response Analyst
Tasks
- Coordinate service restoration activities
- Document major incident details
- Facilitate incident triage calls
- Follow ITIL incident management processes
- Manage incident documentation
- Perform root cause analysis
- Restore failed IT applications
- Support incident response
- Support problem management preventative actions
- Update business and client stakeholders
Perks/Benefits
Skills/Tech-stack
AWS | Application Tiers | Automation | Azure | Cause analysis | Change Management | DNS | Dashboards | Database | Datadog | Email systems | Firewalls | ITIL | ITSM | Incident Management | Incident reporting | Incident trend analysis | Jira Service | Jira Service Management | KPI | Linux | Major Incident | Major incident management | Message Systems | Monitoring and observability | Network fundamentals | Post-incident reporting | Problem Management | Reporting | Root Cause Analysis | Root cause | SLA management | Service Management | ServiceNow | Trend analysis | VPN | Web | Windows server | Xmatters
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