System Engineer I and Helpdesk Administrator

Attica, OH, United States

USD 70K-95K (estimate) Entry-level Full Time

@ S...

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Found 1d ago

Tasks

Administer helpdesk tickets and automations
Administer user access and authentication
Analyze stale tickets and take action
Assess security and perform hardening
Create educational and reference materials
Diagnose issues and coordinate repairs and replacements
Install configure and update application software
Install, configure, and update operating systems
Maintain and update system management tools
Maintain documentation for tickets changes and projects
Manage credentials and permissions
Monitor and manage systems and infrastructure
Monitor system logs and generate reports
Provide user training for new systems and procedures
Resolve hardware software and systems issues
Support IT projects and implementations
Support network support technician processes

Perks/Benefits

Skills/Tech-stack

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System Engineer I and Helpdesk Administrator

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