Incident Response Manager, Data Infrastructure
Tasks
- Analyze trends and recurring issues
- Assess incident severity and impact
- Communicate with stakeholders
- Conduct root cause analysis
- Coordinate with resolver teams
- Drive operational improvement
- Generate incident reports and metrics
- Lead incident, problem, and change management processes
- Maintain SOPs and runbooks
- Manage incident lifecycle
- Monitor infrastructure and external services
- Respond to alerts and anomalies
- Track response performance
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Communication | Data Analysis | Facilities management | IT Infrastructure | Incident Management | Operational Resilience | Root Cause Analysis | Root cause | Security operations | Stakeholder management | Troubleshooting
Education
Bachelor's Degree | Computer Science | Diploma in Engineering | IT
Roles
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