Technical Support Engineer- Fixed Term (Remote, ROU)
ROU Remote, Romania
R
RON 173K-264K (estimate) Mid-level Full Time Temporary
Tasks
- Communicate best practices to team
- Coordinate with internal engineering teams
- Document bugs with engineering for product issues
- Escalate cases to management
- Maintain knowledge base content and systems
- Research technical issues and provide recommendations
- Resolve customer issues via phone email chat remote access
- Support customers with integration deployment and maintenance
- Troubleshoot and identify root cause for customer problems
Perks/Benefits
- Paid adoption leave
- Paid parental leave
- Professional development opportunities
- Vacation and holidays
- Wellness programs
Skills/Tech-stack
API | AV | EDR | EDR Event Logs | Event Logs | Firewall | Hybrid environments | JSON | Linux | Postman | Proxy | QRadar | REST | Regex | Regular Expressions | SIEM | Splunk | Swagger | VPN | Windows
Education
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