Junior Engineer - Tier 1 Helpdesk Support
Tasks
- Defining tier 1 scope boundaries and escalation criteria
- Investigating logs
- Maintaining internal documentation runbooks and playbooks
- Managing ticket workflow in Jira Service Management
- Managing user permissions and access requests
- Resolving or escalating support tickets
- Triage ticket routing for broken pipelines and dashboards
- Triaging end user issues
- Troubleshooting device and application access issues
Perks/Benefits
- 401k retirement plan
- Conference support
- Disability insurance
- Flexible time off
- Health savings account
- Home office budget
- Life insurance
- Medical, dental, vision benefits
- Paid parental leave
- Remote work
- Training reimbursement
Skills/Tech-stack
AWS | CI tools | CI/CD | Cloud Environment | Cloud environment management | Containerization | Environment Management | GitHub Actions | GitLab CI | Infrastructure as Code | Jenkins | Jira | Jira Service | Jira Service Management | Kubernetes | Linux | Log investigation | MacOS | Security Compliance | Security+ | Service Management | Ticket triage | Windows | “as-code”
Education
N/A
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