Support Engineer II (Bilingual)
Tasks
- Analyze ticket trends for proactive solutions
- Automate routine account management tasks
- Collaborate with engineering on bug reports
- Create and maintain support documentation
- Diagnose microservices APIs and system integrations
- Maintain automation workflows and training materials
- Resolve escalated technical support cases
- Troubleshoot software issues
- Use Zendesk automation to streamline workflows
Perks/Benefits
Skills/Tech-stack
API | AWS | Ansible | Azure | Bash | DHCP | DNS | Docker | Firewalls | Knowledge Base | MacOS | Macros | Microservices | N8n | Networking | Powershell | Python | Remote Support | Remote support tools | Superblocks | Support Tools | Sysinternals Suite | Ticket management | Tines | Triggers | Troubleshooting | VLAN | Webhooks | Windows | Zendesk | Zendesk Automation
Education
N/A
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