Service Operations Support Administrator – Consumer Hardware Quality Control at Warehouse in Antioch, TN.
Tasks
- Apply ITIL ITSM best practices for triage and resolution
- Conduct remote system testing diagnostics and repairs
- Create and maintain SOPs test plans and runbooks
- Develop and maintain monitoring thresholds and dashboards
- Document device test results and failures
- Execute user acceptance testing procedures
- Inspect troubleshoot and evaluate devices
- Maintain device testing laboratory
- Manage device configurations
- Perform hands-on device testing
- Perform incident management with Jira and ServiceNow
- Perform root cause analysis
- Support incident request categorization and troubleshooting
- Train and onboard service operations personnel
Perks/Benefits
- N/A
Skills/Tech-stack
APK | Acceptance Testing | Android OS | Android SDK | Configuration Management | Countly | DHCP | DNS | Datadog | Device Management | Diagnostics | Documentation | Firebase | ITIL | ITSM | Incident Management | Jira | Linux Terminal | Microsoft Office | Microsoft Teams | Microsoft Visio | Mobile Device | Mobile Device Management | Monitoring | Networking | PSTN | Remote Access | Remote device management | SDK | SaaS | ServiceNow | Slack | TCPIP | Troubleshooting | UAT | User Acceptance | User Acceptance Testing | VPN | VoIP | Windows OS
Related jobs
-
Architecture development | Capacity Planning | Certification and accreditation | IA Metrics | Information Assurance401k employer match | Dental insurance | Federal Holidays | Floating holidays | Health insuranceMid-level Full TimeLaurel, United States14h ago
-
Linux Systems Administrator USD 128K-214KAccess Management | Ansible | Bash | DHCP | DNSDisability insurance | Health insurance | Holiday pay | Learning and development | Life insuranceSenior-level Full TimeUSA-MD-Fort Meade14h ago
-
ATO | AWS GovCloud | Azure Government | Batch Processing | CI/CDActive secret clearance | Federal compliance documentationSenior-level Full TimeSilver Spring, MD, US1d ago
-
3DExperience | 3DX | Active Directory | Apache HTTPD | Apache Mod ProxySenior-level Full TimeEnglewood, CO - CO RMS, United …1d ago
-
Sr AIX Systems Administrator USD 95K-140KAnsible | Backup and Recovery | CentOS | Disaster Recovery | IBM AIXOn-call rotationSenior-level Full TimeUSA - Norwich, CT, United States1d ago
-
End User Services Administrator USD 54K-139KConfluence | DHCP | DNS | Egnyte | Jira401k match | Comprehensive private benefits plan | Employee assistance program | Fertility support | Flexible time offMid-level Full TimeOffice - USA - Utah, Pleasant …1d ago
-
Systems Administrator – Linux - 26-014 USD 135K-145KAWS EC2 | AWS IAM | AWS VPC | Account Management | Active DirectoryMid-level Full TimeSan Diego, CA, US1d ago
-
Systems Administrator Lead- Cameras/ VMS USD 64K-77KActive Directory | Automation | Backup Management | Database Administration | Disaster RecoveryFlexible scheduling | Paid time offSenior-level Full TimeChattanooga, TN, United States1d ago
-
Systems Administrator - ATC USD 62K-78KAmazon Web Services | Cloud platform | Compute Administration | Google Cloud | Google Cloud Platform401k matching | Bereavement | Dental insurance | Disability insurance | Employee assistance programEntry-level Full TimeRemote - Nationwide, United States R1d ago
-
Devops & Database Administrator USD 80K-90KAutomation | Backup and Recovery | Business Continuity | CI/CD | Cloud Security401k | Company paid life insurance | Medical/Dental/Vision insurance | Paid Holidays | Paid time offMid-level Full TimeHouston, TX, United States1d ago
-
Systems Administrator USD 116K-172KAWS Lambda | Access Control | Amazon Web Services | Argo CD | CI/CDMid-level Full TimeChantilly, VA1d ago
-
Systems Engineer USD 120K-150KAnsible | Bash | Cisco | Configuration Management | DoD SecurityCertification opportunities | Long-term contract potential | Professional development | Supportive team environmentMid-level Full TimeAberdeen Proving Grounds, MD1d ago
-
EUC & LAN Administrator USD 54K-60KAccess Control | Address Management | Asset Management | Business Continuity | Disaster RecoveryCompany events | Recognition awards | Training and development | University discount optionsEntry-level Full TimeTremonton, United States1d ago
-
Database Administrator USD 120K-135KAWS | Access Control | Agile | Auditing | Azure DevOps401k match | FSA & HSA options | Long-term disability | Medical/Dental/Vision insurance | Paid HolidaysSenior-level ContractMontgomery, AL, US | Fort Collins, …1d ago
-
Backup Technologies | Data replication | Database technologies | Infrastructure Management | LinuxFlexible work options | Health and wellbeing initiatives | Leave entitlements | Work-life balanceSenior-level Full TimeSouth1d ago
-
System Administrator USD 95KActive Directory | Amazon Web Services | Backup | Bash | Cause analysis401k matching | Educational assistance | Employer Paid Long Term Disability Insurance | Employer paid short term disability insurance | Employer-paid life insuranceSenior-level Full TimeBethesda, VA, United States1d ago
-
Junior Systems Administrator USD 48K-60KAccess Management | Active Directory | Bitdefender | DHCP | DNSEntry-level Full TimeMiddletown, NY, United States1d ago
-
Sr. Network Engineer, Administrator USD 97K-120KCDC Security Compliance | Cisco DNA | Cisco DNA Center | DNA Center | Firewall Management401k match | Commuter benefits | Disability insurance | Discount tickets | EAPSenior-level Full TimeAtlanta, GA, United States1d ago
-
MS Azure DevOps Server Administrator (SME) USD 111K-125KAutomation | Azure DevOps | Azure DevOps Server | CI/CD | DevOps Server401k match | Commuter benefits | Employee assistance program | Health insurance | Tuition assistanceSenior-level Full TimeAtlanta, GA, United States1d ago
-
Mid. Network Engineer, Administrator USD 90K-115KActive Directory | Local Area Network | Microsoft Azure | Microsoft Intune | Network Troubleshooting401k match | Biometric screenings | Commuter benefits | Disability insurance | EAPMid-level Full TimeAtlanta, GA, United States1d ago
-
Sr CRM Administrator/Analyst - 1st Shift USD 115K-140KAPI | Apex | Automation | Connected Apps | Data Governance401k savings plan | Dental insurance | Employee assistance program | Fitness discounts | Health insuranceSenior-level Full TimeLyon Station, PA, United States1d ago
-
Mid MS Exchange Administrator USD 100K-166KActive Directory | Automation | Compliance Management | Device Management | Email Security401k match | Continuing education | Employee assistance program | Health insurance | Tuition assistanceSenior-level Full TimeAtlanta, GA, United States1d ago
-
Senior Azure Application Support Administrator USD 124K-155KActive Directory | Auto Scaling | Automation | Azure Active Directory | CI/CD401k match | Dental insurance | Health insurance options | Hybrid work | Paid time offSenior-level Full TimeUSA VA Arlington - 1515 Wilson …2d ago
-
Active Directory | Batch scripting | CUCM | Cisco Routers | Cisco TMSFlexible time off | Learning and development resources | Robust training resourcesMid-level Full Time0GC WASHINGTON DC (PENTAGON), United States2d ago
-
Salesforce Administrator USD 120K-135KAccount Engagement | App Builder | AppExchange | CRM Analytics | Continuous Deployment401k contribution | Dental insurance | Disability Leave | Medical insurance | Paid time offMid-level Full TimeChicago, United States2d ago