Software Engineer, Support Automation
Minneapolis, Minnesota, United States
USD 177K-260K (estimate) Senior-level Full Time
Tasks
- Build support knowledge base
- Collaborate with customers using tickets
- Conduct root cause analysis
- Escalate product defects
- Follow up on resolutions
- Identify recurring issues
- Improve support workflows
- Monitor support trends
- Participate in code reviews
- Perform issue triage
- Provide reproduction details
- Provide technical support
- Recommend product and process improvements
- Reproduce defects
- Resolve customer issues
- Support incident response
- Test internal tools
- Troubleshoot issues
Perks/Benefits
- N/A
Skills/Tech-stack
AI Safety | AWS | Authentication | Automation | C# | Code Reviews | ECS | EKS | Evaluation | Fargate | Go | Incident Response | Java | Lambda | Logging | Observability | PostgreSQL | Prompt engineering | Python | RDS | REST APIs | Retrieval-Augmented Generation | S3 | SQL | Scripting | TypeScript | Workflow automation
Education
Roles
Regions
Countries
States
Cities
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