Technical Escalation Manager

Bengaluru, Karnataka, India

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INR 1000K-1400K (estimate) Mid-level Full Time Found 1d ago

Tasks

Conduct post-mortems and RCA
Coordinate across teams
Create and optimize workflows
Develop escalation processes
Drive continuous improvement
Identify systemic issues
Lead high-priority escalations
Manage escalated accounts
Mentor new hires
Track and report escalations

Perks/Benefits

Skills/Tech-stack

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Technical Escalation Manager

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