Customer Success Technical Advisor

Tasks

• Conduct architectural reviews and configuration audits
• Coordinate with product engineering R and D and sales engineering
• Create success plans with technical milestones
• Design and deliver technical workshops and best practice sessions
• Generate operational reports
• Guide onboarding and deployment for value realization
• Maintain account health single source of truth with environment maps and playbooks
• Perform root cause analysis for complex issues
• Provide proactive recommendations during security events
• Provide technical advocacy post deployment

Perks/Benefits

• N/A

Skills/Tech-stack

AWS | Azure | Cause analysis | Endpoint Security | Google Cloud | Hybrid Cloud | Linux | Mitre Attack | NIST | Network Security | Root Cause Analysis | Root cause | SIEM | SoC | Solaris | Technical documentation | Technical reporting | Windows server