Service Desk / Network Operation Center Lead
Tasks
- Coordinate hardware and software loaners
- Handle user access rights
- Install hardware and software
- Manage COTS hardware failures
- Manage software failures
- Monitor and respond to network operational issues
- Provide Tier 1 customer support
- Support application questions
- Support new user requirements
- Support relocations and turn ins
- Troubleshoot network communication failures
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | As-a-Service | Cloud Computing | Cloud deployment | Computer Networking | Cyber Threat | Cyber Threat Intelligence | Cybersecurity | Hybrid Cloud | Infrastructure as a Service | Network Security | Platform as a Service | Private Cloud | Public Cloud | Risk Management | Software as a Service | Threat Intelligence
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