Service Desk Engineer
Tasks
- Coordinate hardware and software issue repairs with suppliers
- Escalate difficult issues to level 3
- Install and configure applications
- Install and configure computer hardware
- Install and configure operating systems
- Log incidents and service requests in helpdesk
- Maintain system and data security
- Manage Azure subscription
- Manage Exchange Online SharePoint Microsoft Teams and OneDrive
- Manage Office 365 licensing
- Manage helpdesk tickets and prioritize
- Manage mobile device management with Intune
- Monitor system performance and escalate issues
- Provide Office 365 support
- Provide first point of contact for support tickets
- Support project teams with application rollouts
- Troubleshoot technical issues and resolve
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Atlassian Jira | Azure | Device Management | Exchange Online | Helpdesk ticketing | IT Security | IT security compliance | Incident Management | Microsoft Intune | Microsoft Office | Microsoft Office 365 | Microsoft Teams | Mobile Device Management | Office 365 | OneDrive | Request Management | Security Compliance | Service Request | Service request management | SharePoint | VMware
Education
N/A
Roles
Engineer | IT | IT Support | IT Support Specialist | Service Desk Engineer | Specialist | Support Specialist
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