Sr Analyst
Mississauga / Forsythe - ON, Canada
CAD 72K-101K Senior-level Full Time
Tasks
- Capture and analyze packets
- Collaborate to troubleshoot technical issues
- Conduct root cause analysis
- Create knowledge base articles
- Develop standard operating procedures
- Ensure SLA compliance
- Escalate unresolved issues
- Handle cyber incidents
- Identify workflow efficiencies and reduce false positives
- Manage system configurations
- Mentor less senior resources
- Monitor and resolve support requests
- Perform deep analysis of operating system
- Perform repair for appliances networks and infrastructure
- Perform service delivery improvement
- Provide client support managing tickets
- Provide technical knowledge transfer
- Record and escalate service performance trends and anomalies
- Restore systems from backup
- Troubleshoot system crashes and bug fixes
Perks/Benefits
Skills/Tech-stack
Backup and Restore | Cause analysis | Configuration Management | Cybersecurity | Endpoint Security | Incident Response | Information security | Managed Security Services | Managed security | Network Security | Operating System | Operating system troubleshooting | Packet Capture | Root Cause Analysis | Root cause | SLA management | Security Services | Service Delivery | System Troubleshooting | System configuration | System configuration management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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