Technical Support Engineer
Tasks
- Analyze network protocols and configuration
- Coordinate with development and QA for issue resolution
- Manage service requests in a secure environment
- Perform packet capture review and diagnosis
- Provide support via phone, email, and webex
- Resolve customer technical issues
- Support security applications modules
- Support vulnerability management workflows
- Support web application security and firewall issues
- Troubleshoot Windows and Linux systems
Perks/Benefits
Skills/Tech-stack
API support | Active Directory | Apache | Application Security | BIND | Bash | Firewall | IIS | IT Security | Intrusion Detection | Intrusion Detection System | LAN/WAN | Linux | Microsoft SQL | Microsoft SQL Server | Network Vulnerability | Network Vulnerability Scanners | Networking | Oracle | Packet Capture | Powershell | Python | Regular Expression | SQL Server | SSH | Samba | TCPIP | Tomcat | Unix | Vulnerability Scanners | WINS | Web Application | Web application security | WebLogic | WebSphere | Windows Troubleshooting
Education
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