Technical Account Manager II (Remote, BRA)

Tasks

• Act as customer advocate
• Create knowledge base content
• Deliver product training
• Develop and share best practices
• Drive support cases to timely resolution
• Escalate customer issues
• Identify renewal risk
• Lead cross-functional resolution
• Onboard new customers
• Perform proactive health checks
• Provide proactive technical support
• Recommend action plans
• Research technical issues
• Serve as primary technical contact
• Support account expansion opportunities

Perks/Benefits

• Competitive vacation and holidays
• Employee networks
• Paid adoption leave
• Paid parental leave
• Professional development opportunities
• Volunteer opportunities
• Wellness programs
• Workplace certification

Skills/Tech-stack

Best practices | Customer Success | Customer support | Enterprise Security | IT Service Management | IT service | Internet Security | Linux | Mac OS | Problem Solving | Python | REST API | Security best practices | Service Management | Technical Problem Solving | Web Technologies | Windows server