Senior Software Engineer/Developer
Two Destiny Way, Westlake TX, United States
USD 144K-166K (estimate) Senior-level Full Time
Tasks
- Configure routing strategies and IVR flows
- Design and implement system architecture for high availability and scalability
- Develop automation scripts and tools
- Develop documentation for system configurations and procedures
- Develop software applications and subsystems
- Ensure system security and compliance
- Implement CI/CD pipelines for workflows
- Implement disaster recovery and business continuity plans
- Integrate and maintain contact center platforms
- Monitor and optimize system performance
- Perform root cause analysis for service disruptions
- Support testing and user acceptance testing
- Troubleshoot technical issues across hardware software and network
Perks/Benefits
Skills/Tech-stack
Agile | Ansible | CI/CD | Cloud CX | Cloud architect | DevOps | Genesys Administrator | Genesys Administrator Extension | Genesys Cloud | Genesys Cloud Architect | Genesys Cloud CX | Genesys Composer | Genesys Developer | Genesys Engage | Genesys PSDK | GitHub | Interactive voice response | JavaScript | Jenkins | Jira | Jira Align | Linux | Postman | SQL | Scrum | Scrum@Scale | Studio Code | Terraform | Udeploy | Unix | Visual Studio | Visual Studio Code | Voice Response | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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