Manager, Technical Solutions
Ottawa, Ontario, Canada (Hybrid)
R
CAD 80K-131K (estimate) Mid-level Full Time
Tasks
- Build and maintain customer relationships
- Collaborate with cross-functional teams to improve processes
- Communicate with technical and business stakeholders
- Design and deliver training sessions
- Develop onboarding and product customization processes
- Drive service delivery for implementation consulting and support
- Guide customers through product demonstrations setup and configuration
- Lead and coach professional services team
- Maintain service standards
- Monitor key performance indicators
- Oversee professional services delivery
- Produce technical reports guides and presentations
- Serve as senior point of contact for clients
- Support documentation
- Troubleshoot and resolve technical issues
Perks/Benefits
Skills/Tech-stack
Customer support | DNS | Firewall technologies | Linux | MacOS | Mobile Device | Mobile Device Applications | Networking | Project Management | Scripting | Service Delivery | Stakeholder management | Windows | XDR
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