Sr. Technical Support Engineer, Strata, US Government
Tasks
- Act as customer advocate
- Apply security best practices
- Author technical documentation
- Communicate solutions to stakeholders
- Conduct multi-vendor troubleshooting
- Conduct quarterly business reviews
- Coordinate weekend and on call support
- Create test plans
- Deliver configuration guidance
- File bug reports
- Manage support cases end to end
- Perform release reviews
- Perform root cause analysis
- Plan upgrades
- Provide advanced technical assistance
- Replicate defects in lab
- Test and validate network performance
- Troubleshoot complex issues
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Cause analysis | Fault isolation | Firewalls | Interoperability | Knowledge Base | LANWAN | LDAP | Lab Automation | Linux | MacOS | Network Troubleshooting | Network simulation | Next-Generation Firewall | OSI Model | OpenStack | Packet Flow | Performance Testing | Quality Assurance | RADIUS | Remote Access | Remote Access VPN | Root Cause Analysis | Root cause | RoutingSwitching | SAML | TACACS+ | TCPIP | Ticketing systems | VMware | Validation Tools | Virtualization | Windows
Education
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