Junior Technical Support Engineer
All Cities, India
INR 258K-258K (estimate) Entry-level Full Time Found 1d ago
Tasks
- Communicate with stakeholders
- Coordinate resolution across teams
- Escalate outages and anomalies
- Leverage AI tools to improve support
- Manage incidents and triage issues
- Monitor system alerts and infrastructure
- Prepare incident reports
- Support audit and compliance
- Track performance metrics
Perks/Benefits
- Global collaboration
- Health insurance
- Inclusive environment
- Mentorship
- Professional development
- Remote work
Skills/Tech-stack
AI Copilot | Call center platforms | Cloud call center | Cloud call center platforms | Contact center | Contact center platforms | Dynatrace | Genesys Engage | Incident Management | Network Monitoring | ServiceNow | Splunk
Education
N/A
Language: en |
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