IT Help Desk Administrator

Tasks

• Administer identity and access for users
• Apply MFA and security hygiene
• Assist with hardware and software purchasing support
• Automate workflows using scripting and automation tools
• Create SOPs and runbooks
• Deploy and configure endpoints using MDM
• Diagnose and resolve user connectivity issues
• Enforce RBAC least privilege access
• Evaluate and test new IT tools and platforms
• Identify process improvement opportunities
• Maintain IT documentation
• Maintain asset lifecycle records
• Manage ITSM tickets
• Monitor endpoint EDR and escalate incidents
• Onboard and offboard user accounts
• Perform zero touch provisioning
• Prepare cost data for IT budget planning
• Provide tier-1 and tier-2 technical support
• Track IT assets and inventory
• Troubleshoot DNS DHCP TCP IP VPN issues
• Troubleshoot Windows and macOS problems
• Use AI tools for ticket response research and documentation

Perks/Benefits

• English program
• Holisticly platform perks
• Life insurance
• Private medical insurance
• Psychological support
• Remote work flexibility
• Wellness discounts

Skills/Tech-stack

Active Directory | Azure Active Directory | Bash | Confluence | DHCP | DNS | EDR | Google Workspace | IT Glue | ITAM | ITSM | Jamf | Jira Assets | Jira Service | Jira Service Management | Kaseya | LAN/WAN | MDM | MFA | MacOS | Network Access | Notion | Okta | Phishing Triage | Power Automate | Powershell | RBAC | RMM | RipplingIT | SSO | Scripting | Service Management | ServiceNow | TCP/IP | Ticketing | VLAN | VPN | Windows | Zapier | Zendesk | Zero Touch | Zero Trust | Zero Trust Network | Zero-Trust Network Access | Zero-touch provisioning