Desktop Support Administrator
Methodist Hospital, United States
USD 44K-57K (estimate) Mid-level Full Time
Tasks
- Answer end user questions and resolve incidents
- Connect devices to network switches and support network closets
- Coordinate assigned projects under supervision
- Diagnose and troubleshoot end user hardware and software issues
- Escalate issues outside scope to supervisor
- Install and support PC desktop laptop and Mac devices
- Install and support end user software
- Maintain documentation and provide project status updates
- Perform workstation add move and change updates
- Provide 24x7 on call end user support
- Provide end user support for printers MFDs phones faxes and modems
- Repair and maintain end user hardware
- Support software troubleshooting
Perks/Benefits
Skills/Tech-stack
Customer Service | Device installation | Hardware Troubleshooting | Incident Management | MacOS | Network Switching | Network cabling | Printer Support | Software Troubleshooting | Windows
Education
Associate Degree | Bachelor of Science | High School Diploma
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