Infrastructure Engineer
Carolina Court Doncaster, United Kingdom
GBP 42K-44K (estimate) Mid-level Full Time
Tasks
- Collaborate with IS teams to resolve security issues
- Commission new services and retire legacy services
- Develop training plans for service support staff
- Generate reports for senior managers
- Identify technical capability gaps
- Maintain call queues and SLAs
- Maintain technical service documentation
- Monitor ServiceNow dashboards
- Monitor uptime for EUC systems
- Plan service delivery for operational acceptance
- Proactively respond to vulnerability notifications
- Provide KPI reports
- Raise production change requests
- Report data protection and backup issues
- Report data restoration issues
- Report system software compatibility issues
- Represent EUC in change meetings
- Represent EUC in incident post mortem meetings
- Respond to incidents and requests
- Run EUC services
- Troubleshoot service issues
- Update system documentation
Perks/Benefits
- Annual bonus
- Buying or selling annual leave
- Cycle to work scheme
- Employee discounts
- Paid volunteering day
- Private medical insurance
- Stocks and Shares
Skills/Tech-stack
AWS | AirWatch | App Volumes | Azure | Certificate management | Chrome OS | DHCP | DNS | F5 | GPMC | Group Policy | ITIL | Linux | Microsoft Group Policy | Netscaler | Networking | Powershell | SCCM | ServiceNow | SolarWinds | UEM | VDI | VMware | VMware Horizon | Veeam | Windows 10 | Windows 7 | Workspace One
Education
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