Level 1 IT Support Engineer
Tasks
- Classify and prioritize incident reports
- Escalate incidents to L2/L3 support or third parties
- Gather information for root cause analysis
- Provide technical resolutions or workarounds
- Redirect complex problems to higher support levels
- Replicate reported issues in customer environments
- Search knowledge base for known issues
- Troubleshoot basic issues
Perks/Benefits
Skills/Tech-stack
ActiveListening | Communication | CustomerService | Knowledgebase | Linux | Multitasking | ProblemSolving | SQL | TechnicalConcepts | Troubleshooting
Education
Roles
Engineer | IT Support | IT Support Engineer | Support Engineer
Related jobs
-
Windows Automation and Analytics Engineer EUR 59K-68K.NET | ARM Templates | Azure | Azure Data | Azure Data ExplorerFlexible working conditions | Gym membership discounts | Health insurance | Learning and development investment | Life and accident insuranceSenior-level Full TimeSant Cugat del Vallès, España, Barcelona2d ago
-
Arquitecto Devsecops - Cloud – Ingles - Remoto EUR 38K-42KAmazon AWS | Ansible | Ansible Tower | ArgoCD | Azure23 days vacation | Employee discounts | Flexible compensation | Indefinite contract | On-call dutiesSenior-level Full TimeESPAÑA, ESPAÑA R5d ago
-
Cybersecurity Engineer EUR 44K-67KAWS | Ansible | AppSec | Azure | CIS ControlsFlexible schedule | Hybrid work environmentMid-level Full TimeHybrid (08034, Barcelona, Barcelona/Catalunya/Espanya, Spain) R7d ago
-
Access Control | Application Firewall | Bash | Cloud platform | CloudflareRemote workMid-level Full TimeValencia, Spain R9d ago
-
Cyber Security Engineer EUR 40K-60KAPI Security | AWS | Bash | CCPA | CSPMFlexible hours | Gym allowance | LinkedIn Learning | Meal vouchers | Monthly TGIF eventsMid-level Full TimeBarcelona, Barcelona14d ago
-
Senior Cloud Security Engineer EUR 40K-75KAWS | Automated security | Automated security testing | Bash | CI/CDAdditional day of annual leave | Fitness and wellness memberships | Language apps | Personal development budget | Public transportationSenior-level Full TimeBarcelona14d ago
-
Incident investigation | Linux | Log Monitoring | Nagios | PythonContinuous training | Flexible working hours | Hybrid remote work | Social benefits | Volunteering programsEntry-level Full TimeMADRID, ES15d ago
-
Senior Cyber Security Engineer EUR 65K-85KAWS | Access Management | Azure | Bash | CI/CDCutting-edge space technology | Mission-driven work | Supportive teamSenior-level Full TimeBarcelona, Spain15d ago
-
Site Reliability Engineer II - Platform Security GBP 79K-110KAnsible | Chef | Clojure | Docker | GitFlexible schedule | Health coverage | Parental leave | Vacation days | Volunteer timeMid-level Full TimeGreece; Ireland; Norway; Poland; Portugal; Spain; …19d ago
-
Site Reliability Engineer II - Platform Security EUR 36K-60KAnsible | CI/CD | Chef | Clojure | DockerDonation matching | Flexible schedule | Health coverage | Parental leave | Vacation daysMid-level Full TimeSpain19d ago
-
Senior-level Full TimeEncinar P02, Spain19d ago
-
Lead Security Engineer EUR 54K-75KAPI Integration | AWS | Active Directory | Ansible | Application protocolsSenior-level Full TimeN/A - Home Address, esp-, Spain19d ago
-
Security Engineer (m / f / d) EUR 60K-67KAgile | Assessment tools | Cloud Security | Linux | Network SecurityCertification preparation | Continuous training | Coursera access | Day-care support | Employee assistance programMid-level Full TimeGranada, AN, Spain20d ago
-
Cybersecurity & Digital Specialist EUR 64K-84KAccess Control | Azure | Data Pipelines | Data acquisition | FirewallsMid-level Full TimeLeioa (Vizcaya), Spain21d ago
-
AKS | ARO | AWS CLI | Azure CLI | BashContinuous learning | Flexibility | Hybrid work | Social benefits | Volunteering programMid-level Full TimeMADRID, ES21d ago
-
Cybersecurity Engineer L2 with LINUX EUR 45K-65KChange Management | CrowdStrike Falcon | Cybersecurity | Distributed File System | EDRMid-level Full TimeLangreo, ES26d ago
-
Intern/Student Tech EUR 27K-27KCI/CD | Cloud infrastructure | Code review | Data Analysis | Data VisualizationEntry-level Full Time InternshipSantiago, Spain27d ago
-
AI Foundry | AWS | AWS Bedrock | Ansible | AzureCareer Development Programs | Great place to work | Health insurance | On-demand courses | Paid leaveSenior-level Full TimeRemote, Europe, Spain R27d ago
-
AWS EMR | AWS Glue | AWS Step Functions | Amazon IAM | Amazon RedshiftSenior-level Full TimeMAJADAHONDA, M, ES27d ago
-
Storage Administrator EUR 36K-42KBrocade SAN | Brocade SAN Switches | CIFS | Cisco SAN | Cisco SAN switchesChildcare tickets | Employee discounts | Hybrid work | Medical insurance | On-call compensationSenior-level Full TimeSpain - Remote R28d ago
-
SOAR Integration Engineer - SDS EUR 18K-18KAWS | Anomali | Azure | CrowdStrike Falcon | CrowdStrike Falcon FusionChildcare support | Flexible working hours | Gym membership | Health and wellness program | Hybrid work modelMid-level Full TimeEncinar P02, Spain28d ago
-
Security Engineer – Network Security Engineering EUR 48K-84KAPI Security | Application Firewall | BGP | Cloud Security | Command LineSenior-level Full TimeESP-HOME Malaga, Spain28d ago
-
AWS Cloud Engineer (Systems) EUR 45K-64KAWS CloudWatch | AWS EC2 | AWS EKS | AWS IAM | AWS S3Canteen services | Flexible working hours | Private insurance | Remote work options | Training and development programsMid-level Full TimeSant Joan Despí (BCN), ES29d ago
-
Network & Firewall Engineer EUR 22K-22KAPIs | Ansible | Automation | Bash | Firewall ManagementFlexible remuneration | Flexible work arrangements | Health insurance | Life insurance | Pension planEntry-level Full TimeMadrid (Hubs Spain)30d ago
-
Senior Data Engineer EUR 85K-115KAlerting | Apache Spark | Columnar data | Columnar data format | Data CatalogingExtra recharge days | Flexible work from home | Learning and development budget | Medical/Dental/Vision insurance | Relocation supportSenior-level Full TimeTallinn, Spain (Remote) R1mo ago