IT Support Specialist
Tasks
- Administer SSO LDAP SAML and Active Directory access
- Administer file system permissions and user group security
- Diagnose OS level network and application issues
- Document procedures and create knowledge base articles
- Escalate support issues
- Handle hardware tasks cable tracing labeling
- Maintain asset inventories
- Maintain endpoint security antivirus disk encryption
- Manage user onboarding and offboarding
- Perform OS deployments and disk imaging cloning
- Provide first line support
- Provision hardware and software
- Resolve VPN connectivity issues
- Support printers scanners projectors WAPs VoIP and conferencing equipment
- Support ticketing and service management
- Troubleshoot Linux macOS and Windows problems
- Troubleshoot Office browsers and remote desktop tools
- Troubleshoot TCP IP DHCP DNS routing Wi Fi and OSI layer 1 2 3
- Use remote support tools
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Antivirus | Bash | Cable tracing | Cloning | DHCP | DNS | Disk encryption | Disk imaging | Docker | File permissions | FortiClient VPN | Git | IDE | IPSec | ITIL | Jenkins | Jira | LDAP | Linux | MacOS | NetBird | Networking Troubleshooting | OS deployment | OpenVPN | Powershell | Python | Remote Support | Remote support tools | Routing | SAML | SSLVPN | SSO | Software patching | Support Tools | TCP/IP | Ticketing systems | VPN | Wi-Fi | Windows | WireGuard | YouTrack
Education
N/A
Roles
IT | IT Support | IT Support Specialist | Specialist | Support Specialist
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