Senior Analyst, Customer Success Operations
Tasks
- Analyze customer journey health adoption and renewal
- Assess tool and workflow effectiveness using data
- Build and maintain KPI dashboards and recurring reporting
- Build proactive engagement reporting for customer facing teams
- Define and standardize metrics
- Develop customer health frameworks and adoption indicators
- Ensure systems generate usable decision quality data
- Establish metric definitions data sources and reporting cadences
- Execute ad hoc and recurring analyses to support decision making
- Identify early signals of customer risk friction or opportunity
- Prepare executive ready summaries visuals and recommendations
- Provide analytical input for customer journey and process improvements
- Support evaluation and implementation of customer facing tools
- Track customer cohorts over time for retention drivers
- Translate business questions into structured analyses
Perks/Benefits
Skills/Tech-stack
AI tools | Cohort Analysis | Communication | Customer Health | Customer Health Analytics | Customer Journey | Customer Journey Analytics | Dashboarding | Data Analysis | Data Visualization | Excel | Health Analytics | Journey Analytics | KPI Reporting | Metric Standardization | Microsoft SQL | Power BI | Tableau
Education
N/A
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