IT Service Manager, Network Security

Tasks

• Conduct service management governance meetings
• Develop IT service strategies with network security teams
• Drive continuous improvement initiatives
• Ensure compliance with security regulations and standards
• Ensure incident and service request resolution
• Forecast and monitor IT service budget
• Govern firewall policy lifecycle and segmentation
• Implement Zero Trust Network Access
• Implement corrective actions
• Manage IT service lifecycle
• Manage VPN services access and performance
• Manage device and user access control using Cisco ISE
• Manage network policy alignment
• Manage service delivery operations
• Manage vendors and service providers
• Monitor service performance metrics
• Oversee GDPR and CCPA requests process
• Oversee network security services
• Own IT service roadmap and tracking
• Provide leadership and mentorship to IT teams
• Set KPIs and drive escalations
• Support commercial negotiations and work orders
• Validate invoices and drive cost optimization

Perks/Benefits

• Employee discounts
• Employee share purchase plan
• Flexible work arrangements
• Health and wellness programs
• Inclusive and diverse work environment
• Paid time off
• Recognition and rewards programs
• Training and professional development

Skills/Tech-stack

802.1x | Access Control | Budget Forecasting | CCPA | Cisco ISE | Cloud Security | Firewall | GDPR | IT Service Budgeting | IT Service Roadmap | IT service | ITIL | Incident Management | Network Access | Network Security | Posture assessment | Profiling | Request Management | Rule Governance | Segmentation | Segmentation Policy | Service Level | Service Level Agreements | Service Management | Service Request | Service request management | Service roadmap | VPN | Vendor management | Zero Trust | Zero Trust Network | Zero Trust Network Access (ZTNA) | Zero-Trust Network Access