Application Support Administrator
Tasks
- Communicate with customers
- Determine severity
- Handle escalations
- Implement SLA improvements
- Manage case lifecycle
- Meet incident response SLOs
- Provide first point of resolution
- Qualify cases
- Recommend performance improvements
- Respond to customer cases
- Route cases to resolution groups
- Update requestors
Perks/Benefits
Skills/Tech-stack
Case management | Customer communication | Data Analysis | ITSM | Incident Management | Issue Tracking | Knowledge Management | Release Management | Reporting | SLA management | ServiceNow
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
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