IT Zendesk Administrator
Barcelona, Barcelona, Spain
EUR 65K-80K (estimate) Senior-level Full Time
Tasks
- Administer Zendesk platform
- Architect scalable workflows and business rules
- Configure Zendesk support guide talk chat explore
- Design build automation workflows triggers macros
- Establish best practices and mentor team members
- Implement proactive support solutions
- Integrate Zendesk with Jira Slack Salesforce
- Lead rollout of Zendesk features
- Lead technical projects from conception to completion
- Maintain Zendesk integrations
- Manage Answer Bot and chatbots
- Optimize self service help center
- Translate CX and business requirements into configurations
- Troubleshoot complex technical issues
- Write technical documentation
Perks/Benefits
- Birthday day off
- Employee assistance program
- Flexible working arrangements
- Health insurance
- LinkedIn Learning
- Mobility Credit
- Sabbatical
- Short term EU work policy
- Special leave policies
- WeRoad partnership
Skills/Tech-stack
Automation | Jira | Liquid | Project Leadership | REST API | Salesforce | Slack | Technical documentation | Technical project leadership | Webhooks | Workflow design | Zendesk | Zendesk API
Education
N/A
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