Sr. Mgr, Customer Success for Observability & Security, AWS Specialist and Partner Organization
Tasks
- Build adoption frameworks for observability and security
- Capture and analyze customer feedback for product improvements
- Create cross domain playbooks
- Develop customer health scoring models
- Drive executive level customer engagements
- Implement proactive risk triage and intervention
- Influence product roadmaps using customer insights
- Lead customer success strategy for observability and security
- Manage and develop customer success specialists
- Recruit and retain customer success specialists
- Scale customer success programs and enablement
Perks/Benefits
- N/A
Skills/Tech-stack
AIOps | AWS | AWS CloudTrail | AWS X-Ray | Amazon Application Signals | AppDynamics | Application Performance Monitoring | Application performance | CloudWatch | Datadog | DevSecOps | Distributed tracing | Distro for OpenTelemetry | Dynatrace | Fluent-bit | Grafana | Incident Response | Jaeger | Log Management | Machine Learning | Metrics | New Relic | OpenTelemetry | Performance Monitoring | Prometheus | Reliability Engineering | Security incident | Security incident response | Site Reliability | Site Reliability Engineering | Splunk | Threat modeling | X-Ray
Education
N/A
Regions
Countries
States
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