Technical Support Specialist
Tasks
- Diagnose technical problems and escalate complex cases
- Document solutions and update support documentation
- Educate customers on product features
- Log support interactions in ticketing system
- Participate in ongoing training
- Provide customer support via Slack chat or email
- Troubleshoot and resolve customer technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
Cloud Computing | Cybersecurity | Docker | Grafana | Kubernetes | Linux | MySQL | Networking | OpenSearch
Education
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