Escalation Manager – Application Security

Bangalore

INR 1200K-1600K (estimate) Mid-level Full Time

@ B...

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Found 1d ago

Tasks

Conduct post-mortems
Coordinate cross-functional teams
Define escalation frameworks and playbooks
Drive incident resolution
Ensure security best practices and compliance adherence
Establish SLAs and escalation thresholds
Guide application security issue resolution
Influence product roadmap with customer feedback
Lead incident bridges and executive updates
Manage customer stakeholder communications
Optimize Triage processes
Own critical escalations
Perform root cause analysis
Prioritize concurrent escalations
Provide leadership reports
Set customer expectations and provide updates
Track escalation trends and resolution metrics

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Escalation Manager – Application Security

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