Technical Support Engineer - GovCloud (Remote)
Tasks
- Create support troubleshooting documentation
- Document bugs with Engineering
- Escalate priority issues
- Identify root cause
- Maintain customer issue resolution timelines
- Perform initial troubleshooting
- Resolve or escalate issues
- Serve as point of contact for escalations
- Take ownership of customer issues
Perks/Benefits
- Comprehensive wellness programs
- Employee networks
- Great Place to Work certification
- Paid adoption leave
- Paid parental leave
- Professional development opportunities
- Vacation and holidays
- Volunteer opportunities
Skills/Tech-stack
Amazon Web Services | Ansible | Antivirus | CJIS | Docker | FedRAMP | Firewall | Google Cloud | Helm | Kubernetes | Linux | Microsoft Azure | Network Troubleshooting | Proxy | REST | REST API | Security applications | Splunk | Terraform | Troubleshooting | VPN | Web Services | Windows | Windows Service
Education
N/A
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