Security Customer Experience Engineer II
Tasks
- Advise on architecture configuration and deployment
- Collect and review email threat telemetry and message traces
- Communicate issue status risks and resolution progress
- Conduct proactive health checks
- Coordinate escalate issues to internal teams
- Create automation for email security administration and response
- Design implement features tools and automation
- Escalate complex scenarios to senior engineers
- Gather synthesize customer and partner feedback
- Guide customers through releases updates and platform changes
- Handle escalations with limited supervision
- Identify product defects and usage issues
- Integrate AI driven and agentic solutions
- Investigate and troubleshoot issues using advanced diagnostics
- Perform feature reviews on deployments
- Perform root cause analysis with customers
- Perform threat investigation workflows
- Provide best practices and technical guidance
- Represent voice of the customer to product teams
- Resolve technical issues in 24x7x365 environment
- Serve as trusted liaison between engineering and customers
- Track and manage customer incidents
- Translate business requirements into deployment guidance
- Use Kusto Query Language for advanced hunting
Perks/Benefits
- N/A
Skills/Tech-stack
Advanced Hunting | Automation | Cause analysis | DKIM | DMARC | DNS | Defender XDR | Defender for Office 365 | Email Security | Exchange Online | Exchange Online Protection | Flow Rules | Incident Management | KQL | Kusto Query | Kusto Query Language | MX | Mail Flow | Mail flow rules | Microsoft Defender | Microsoft Defender XDR | Microsoft Defender for Office | Microsoft Defender for Office 365 | Microsoft Graph | Microsoft Graph Security API | NET | Office 365 | Online Protection | Power Automate | Powershell | Python | Quarantine Policy | Query Language | Root Cause Analysis | Root cause | SMTP | SPF | Security API | Security Copilot | Tenant Allow Block Lists
Education
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