Account Manager, Fleet Administration
Tasks
- Analyze reports for driver noncompliance trends
- Coordinate with internal departments for client requests
- Develop and maintain SOPs
- Escalate noncompliance to client
- Implement best practices for fleet operations
- Investigate client escalations and resolve operational issues
- Lead driver onboarding training
- Maintain account communication and expectations
- Maintain confidentiality of client information
- Manage case workflow in Salesforce
- Manage client portfolio
- Partner with clients on fleet goals
- Perform root cause analysis
- Prepare for QBRs and SLA KPI discussions
- Process and oversee client operational requests
- Provide training on fleet reports and tools
- Track and meet cycle time commitments
Perks/Benefits
Skills/Tech-stack
Cause analysis | Customer training | KPI | Microsoft Office | Operating procedures | Process Improvement | Project Management | Report analysis | Root Cause Analysis | Root cause | SLA | Salesforce | Standard Operating Procedures | Tableau
Education
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