Technology Services Manager
Tasks
- Conduct root cause analysis
- Coordinate hosted and cloud systems operations
- Create and execute DevOps deployment processes
- Define availability metrics and monitoring
- Ensure 247365 coverage for global offices
- Ensure security governance and audit support
- Implement high-availability infrastructure
- Lead IT operations team
- Lead development of design engineering plans
- Lead vendor and service provider management
- Maintain internet facing application availability
- Manage change, incident, and configuration management
- Manage development test and staging environments
- Manage service level agreements
- Negotiate vendor contracts and SLAs
- Oversee incident management and resolution
Perks/Benefits
Skills/Tech-stack
Access Management | Amazon Web Services | As-a-Service | Azure | Cause analysis | Change Management | Cloud Architecture | Configuration Management | Data center | Data center operations | DevOps | IT Service Management | IT service | ITIL | Identity and Access Management | Identity and access | Incident Management | Infrastructure as a Service | Linux | Network Management | Platform as a Service | Project Management | Root Cause Analysis | Root cause | Security Architecture | Security controls | Service Level | Service Level Agreement | Service Management | Storage backup | Virtualization | Web Services | Windows
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
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