Staff platform Support Engineer
Tasks
- Administer cloud networking infrastructure
- Communicate critical issues and resolutions
- Configure IPsec connectivity
- Debug break fix issues
- Drive customer satisfaction communication
- Lead Sev1 incident response
- Maintain network security policies
- Manage customer incidents and service requests
- Monitor network systems for availability and scalability
- Perform root cause analysis
- Publish standard operating procedures technical documents
- Resolve issues within service levels
- Review customer network architectures
- Set up connectivity solutions
- Troubleshoot networking incidents and alerts
Perks/Benefits
- N/A
Skills/Tech-stack
AWS VPC | Access Control | Azure VNets | BGP | Cause analysis | Firewalls | Gateways | High Availability | IPSec | Kubernetes | Linux | Networking | Packet Capture | Root Cause Analysis | Root cause | Routers | Routing Protocols | Scalability | TCPIP | VPN | Wireshark
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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