Monitoring and Incident Response Specialist
Tasks
- Diagnose router switch firewall and load balancer issues
- Document incidents in ITSM system
- Escalate critical incidents based on severity
- Execute change management updates
- Maintain incident logs and reports
- Perform incident triage and root cause analysis
- Provide real time network monitoring
- Respond to monitoring alerts
- Troubleshoot network connectivity issues
- Use packet capture for troubleshooting
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | IT Service Management | IT service | Incident Response | Network Monitoring | Network Performance | Network Performance Monitoring | Packet Capture | Performance Monitoring | Root Cause Analysis | Root cause | Service Management | Troubleshooting
Education
N/A
Regions
Countries
States
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