Systems Administrator (Zendesk)
Tasks
- Analyze ticket performance data
- Build reports and dashboards
- Configure ticketing system
- Create documentation
- Customize ticket workflows
- Define SLAs
- Ensure compliance with GDPR and HIPAA
- Implement security measures
- Improve workflows through automation
- Manage system integrations
- Mentor junior administrators
- Provide user training
- Set up ticket triggers and automations
- Stay current with support platform best practices
- Support end-users
Perks/Benefits
- 401k plan
- Basic life insurance
- Company match
- Healthcare benefits
- Long-term disability
- Paid time off
- Parental leave
- Short-term disability
- Wellbeing benefits
Skills/Tech-stack
APIs | Data Analysis | Freshdesk | GDPR | HIPAA | Integrations | JavaScript | Jira Service | Jira Service Management | Python | Reporting dashboards | SLAs | Security Compliance | Service Management | ServiceNow | Ticketing workflows | Workato | Workflow automation | Zapier | Zendesk
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